Resolute Loss Adjusters is a reputable insurance claims service provider based in South Africa

We have established a strong track record supporting insurers in achieving timely, equitable and defensible claims resolutions. Our approach is grounded in professionalism, technical expertise and a clear understanding of the importance of competent, client-focused service.

We support insurers, UMAs, reinsurers and brokers with the operational, technical and intelligence foundations required for accurate, defensible and efficient claims outcomes. We establish early coverage positions and case strategies, enabling informed decision-making from the outset of complex and major loss claims.

Our disciplined project management approach ensures that every aspect of the claims process is carefully coordinated, from investigation through to resolution. We support insurers with negotiation strategy and provide technical risk insight to identify areas of vulnerability and inform effective mitigation strategies.

We deliver comprehensive, end-to-end claims management solutions across claims of varying size and complexity, ensuring an appropriate and proportionate response in every case.

Our virtual, distributed, specialist-led structure enables rapid mobilisation, consistent technical quality and governance aligned to insurer and reinsurer expectations.

What Sets Us Apart

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Integrated capability across operations, technical & insight

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Strengthened governance & documentation quality

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Specialist-led expertise across complex lines

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Intelligence-driven improvement & transformation